Privacy Policy

This Privacy Policy for Omni Horizon Technology Limited ("we," "us," or "our"), describes how and why we might access, collect, store, use, and/or share ("process") your personal information when you use our services ("Services"), including when you visit our website at https://www.reelup.ai, or any other related products and services that link to this Privacy Policy.

Questions or concerns? Reading this Privacy Policy will help you understand your privacy rights and choices. If you do not agree with our policies and practices, please do not use our Services. If you still have any questions or concerns, please contact us at [email protected].

1. What Information We Collect

Personal information you disclose to us. We collect personal information that you voluntarily provide to us when you register on the Services, express an interest in obtaining information about us or our products and Services, when you participate in activities on the Services, or otherwise when you contact us.

Personal information provided by you may include:

• Names
• Email addresses
• Passwords
• Billing addresses
• Payment and financial information (processed through Stripe)
• Social media account information (when using social login)

Information automatically collected. We automatically collect certain information when you visit, use, or navigate the Services. This information does not reveal your specific identity (like your name or contact information) but may include device and usage information, such as:

• IP address
• Browser and device characteristics
• Operating system
• Language preferences
• Referring URLs
• Device name and model
• Country, location, and time zone
• Information about how and when you use our Services

2. How We Use Your Information

We process your personal information for a variety of reasons, depending on how you interact with our Services, including:

• Account creation and management. We may process your information so you can create and log in to your account, as well as keep your account in working order.
• To deliver and facilitate delivery of services. We may process your information to provide you with the requested service, including AI-generated video content.
• To respond to user inquiries and offer support. We may process your information to respond to your inquiries and solve any potential issues you might have with the requested service.
• To send administrative information. We may process your information to send you details about our products and services, changes to our terms and policies, and other similar information.
• To fulfil and manage your orders. We may process your information to fulfil and manage your orders, payments, returns, and exchanges made through the Services.
• To request feedback. We may process your information when necessary to request feedback and to contact you about your use of our Services.
• To send you marketing and promotional communications. We may process the personal information you send to us for our marketing purposes, if this is in accordance with your marketing preferences. You can opt out of our marketing emails at any time.
• To protect our Services. We may process your information as part of our efforts to keep our Services safe and secure, including fraud monitoring and prevention.
• To identify usage trends. We may process information about how you use our Services to better understand how they are being used so we can improve them.

3. Legal Bases for Processing (EU/UK Users)

If you are located in the European Union or United Kingdom, this section applies to you. The General Data Protection Regulation (GDPR) requires us to explain the valid legal bases we rely on in order to process your personal information. We may rely on the following legal bases:

• Consent. We may process your information if you have given us permission to use your personal information for a specific purpose. You can withdraw your consent at any time.
• Performance of a contract. We may process your personal information when we believe it is necessary to fulfil our contractual obligations to you, including providing our Services.
• Legitimate interests. We may process your information when we believe it is reasonably necessary to achieve our legitimate business interests and those interests do not outweigh your interests and fundamental rights and freedoms.
• Legal obligations. We may process your information where we believe it is necessary for compliance with our legal obligations.
• Vital interests. We may process your information where we believe it is necessary to protect your vital interests or the vital interests of a third party.

Canadian users: We may process your information if you have given us specific permission (express consent) to use your personal information for a specific purpose, or in situations where your permission can be inferred (implied consent). You can withdraw your consent at any time.

4. When and With Whom We Share Your Information

We may need to share your personal information in the following situations:

• Business transfers. We may share or transfer your information in connection with, or during negotiations of, any merger, sale of company assets, financing, or acquisition of all or a portion of our business to another company.
• Third-party service providers. We may share your data with third-party vendors, service providers, contractors, or agents who perform services for us or on our behalf and require access to such information to do that work (e.g., payment processing, cloud hosting, analytics).
• Social media platforms. When you choose to post content to TikTok, YouTube, Instagram, or other platforms through our Services, the relevant platform's own privacy policy applies to that content.

5. Cookies and Tracking Technologies

We may use cookies, web beacons, pixels, and similar tracking technologies to access or store information. Specific information about how we use such technologies and how you can refuse certain cookies is set out below.

We use cookies for the following purposes:

• Essential cookies. Required for authentication, security, and core functionality of the Services.
• Analytics cookies. Help us understand how our Services are being used (e.g., Google Analytics). You can opt out of Google Analytics by installing the Google Analytics Opt-out Browser Add-on.
• Marketing cookies. Used to track visitors across websites to allow the display of relevant advertisements (e.g., Meta Pixel).

Most web browsers are set to accept cookies by default. You can usually choose to set your browser to remove or reject cookies. Please note that removing or rejecting cookies could affect the availability and functionality of our Services.

6. AI-Generated Content

Our Services use artificial intelligence to generate video content, scripts, images, and other media on your behalf. When you use these AI features:

• Your input data (such as product descriptions, prompts, and uploaded media) is processed by third-party AI providers to generate content.
• We retain the generated content in your account so you can access, download, and manage it.
• We do not use your input data or generated content to train AI models.
• Third-party AI providers are bound by data processing agreements that restrict their use of your data.

7. Social Logins

Our Services offer you the ability to register and log in using your third-party social media account details (such as Google). When you choose to do this, we will receive certain profile information about you from your social media provider. The profile information we receive may vary depending on the social media provider concerned, but will often include your name, email address, and profile picture.

We will use the information we receive only for the purposes that are described in this Privacy Policy or that are otherwise made clear to you on the relevant Services. Please note that we do not control, and are not responsible for, other uses of your personal information by your third-party social media provider.

8. How Long We Keep Your Information

We will only keep your personal information for as long as it is necessary for the purposes set out in this Privacy Policy, unless a longer retention period is required or permitted by law (such as tax, accounting, or other legal requirements). No purpose in this policy will require us keeping your personal information for longer than the period of time in which users have an account with us.

When we have no ongoing legitimate business need to process your personal information, we will either delete or anonymise such information, or, if this is not possible (for example, because your personal information has been stored in backup archives), then we will securely store your personal information and isolate it from any further processing until deletion is possible.

9. How We Keep Your Information Safe

We have implemented appropriate and reasonable technical and organisational security measures designed to protect the security of any personal information we process. However, despite our safeguards and efforts to secure your information, no electronic transmission over the Internet or information storage technology can be guaranteed to be 100% secure, so we cannot promise or guarantee that hackers, cybercriminals, or other unauthorised third parties will not be able to defeat our security and improperly collect, access, steal, or modify your information.

We process all payment information through Stripe, a PCI DSS-compliant payment processor. We do not store your full credit card number on our servers.

10. Your Privacy Rights

Depending on your location, you may have certain rights regarding your personal information, including:

• Right of access. You may request a copy of the personal information we hold about you.
• Right to rectification. You may request that we correct any inaccurate or incomplete personal information.
• Right to erasure. You may request that we delete your personal information, subject to certain exceptions.
• Right to restrict processing. You may request that we restrict the processing of your personal information.
• Right to data portability. You may request a copy of your personal information in a structured, commonly used, and machine-readable format.
• Right to withdraw consent. If we are relying on your consent to process your personal information, you have the right to withdraw your consent at any time.

If you wish to exercise any of these rights, please contact us at [email protected]. We will respond to your request within 30 days.

Account deletion: You can delete your account at any time from your account settings, or by contacting us. Upon deletion, we will remove your personal information from our active databases. However, some information may be retained in our files to prevent fraud, troubleshoot problems, assist with any investigations, and/or comply with applicable legal requirements.

11. Do-Not-Track Features

Most web browsers and some mobile operating systems and mobile applications include a Do-Not-Track ("DNT") feature or setting you can activate to signal your privacy preference not to have data about your online browsing activities monitored and collected. At this stage, no uniform technology standard for recognising and implementing DNT signals has been finalised. As such, we do not currently respond to DNT browser signals or any other mechanism that automatically communicates your choice not to be tracked online.

12. United States Residents

If you are a resident of California or another US state with applicable data privacy legislation, you may have additional rights regarding your personal information, including:

• The right to know what personal information we collect, use, disclose, and sell.
• The right to request deletion of your personal information.
• The right to opt out of the sale or sharing of your personal information.
• The right to non-discrimination for exercising your privacy rights.

We do not sell your personal information. To exercise your rights, please contact us at [email protected].

13. Updates to This Policy

We may update this Privacy Policy from time to time. The updated version will be indicated by an updated "Last updated" date and the updated version will be effective as soon as it is accessible. If we make material changes to this Privacy Policy, we may notify you either by prominently posting a notice of such changes or by directly sending you a notification. We encourage you to review this Privacy Policy frequently to be informed of how we are protecting your information.

14. Contact Us

If you have questions or comments about this Privacy Policy, you may contact us at:

15. How Can You Review, Update, or Delete Your Data?

Based on the applicable laws of your country, you may have the right to request access to the personal information we collect from you, details about how we have processed it, correct inaccuracies, or delete your personal information. You may also have the right to withdraw your consent to our processing of your personal information. To request to review, update, or delete your personal information, please contact us at [email protected].